Building Effective Relationships

Doing TIFF has helped me to understand the impact I have on my colleagues more clearly.

Customer Service Manager

From my TIFF profiles I learned how to handle situations with people more positively.

Department Manager

Using TIFF has increased my confidence.

Functional Fluency Course Member

Using TIFF has increased my confidence.

Department manager

From TIFF I learned to take time to enjoy treats and take pleasure in being with my children.

Parent in Support Group

What is Functional Fluency?

Functional Fluency is a model for understanding how people behave, and a practical framework to help them 'respond' more and 'react' less.

Insights from the Functional Fluency model encourage people to:

  • Focus on their strengths
  • Enhance what they already do well
  • Transform patterns of behaviour that don't work well
  • Communicate more effectively
  • Find relationships more satisfying and successful

Functional Fluency is the art and skill of interpersonal effectiveness.

What is TIFF?

The Temple Index of Functional Fluency (TIFF©) is a personal development tool based on the Functional Fluency model.                       It was created by Susannah Temple in 2002.

  • Completion of the TIFF Questionnaire provides snapshots of the person's patterns of social behaviour.
  • TIFF does not measure abilities or 'type' people in any way
  • The one-to-one collaborative feedback with a TIFF Provider, produces a unique, co-created profile, with discussion, support and guidance for how to put it to use.
  • The TIFF process puts the personal back into personal development, boosting morale and motivating change.
  • Using the self-awareness and understanding gained from TIFF enhances people's abilities to build effective relationships.

Functional Fluency and TIFF promote the following:

Leadership that enables

  • become more confident and assertive as a leader
  • guide and direct positively
  • empower and support others
  • develop the leaders they want to be

Effective Communication

  • develop active listening skills
  • become more assertive
  • articulate their own needs considerately
  • avoid misunderstanding

Confident parents, thriving children

  • enhancing their self-confidence in parenting roles
  • helping them build positive relationships with children
  • guiding them to provide appropriate care and control for healthy self-esteem
  • encouraging them to give warmth and affection with firm clear expectations and boundaries

Success and satisfaction

  • rebalance their energy output
  • care without becoming worn-out
  • use authority so that everyone benefits
  • enjoy being an individual in their own right

Creative Teams

  • build high performing, can-do teams
  • reduce conflict, so enhancing morale
  • optimize individual and team strengths
  • bring greater mutual commitment and loyalty