Terms and Privacy

Privacy Policy

At The Fluent Self CIC we respect your personal data and take its security very seriously. We use your personal data to provide you with information about what we offer and to fulfil contracts with you for our services.  We hold personal data only for the purpose for which it was obtained and delete it when it has reached the end of its retention period.

We update our Privacy Policy from time to time so please do review this Policy regularly.

What Personal Data We Hold

We may collect some, or all, of the following personal data, according to your relationship with us

  1. Name, age and gender
  2. Contact information - email address, address, telephone number
  3. Employment information – occupation, job title, type of employer, management responsibility
  4. Responses to the TIFF questionnaire.  (Some of your personal data may have been obtained by a third party, namely from your TIFF Provider, your name, email address and country of residence.)
  5. Information about your use of our websites, such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Use of Your Information

In accordance with the General Data Protection Regulation (GDPR) we must always have a lawful basis for using your personal data. This may be because the data is necessary to fulfil a contract with you, because you have consented, or for our legitimate business interests.  We may use your personal data for one, or more, of the following purposes:

  • To supply our services and/or products to meet your requests.
  • Communicating with you, to supply you with information to which you have consented, in a way that you have chosen, and/or to respond to requests from you.

In order to fulfil the above purposes, we may transfer your data to one, or more, of the following third parties:

  • TIFF Providers (with whom we have Joint Data Controller contracts)
  • Cloud Services, IT professionals and accountants with whom we hold contracts for TIFF Online, email provision and accountancy software.
  • In some limited circumstances, we may be legally required to share certain personal data to comply with legal obligations, a court order, or the instructions of a government authority.

Retaining Your Personal Data

This is the length of time that we will continue to process or store your personal data:

  • Enquiries that do not lead to further action, or clients who do not complete allocated TIFF questionnaires - 1 year
  • Clients who have completed TIFF – 7 years (to enable clients to continue or re-establish contact with a TIFF Provider and make use of their TIFF Profile for further personal development.)

In operating our websites and associated applications the data we collect is stored in locations within the European Union, and in compliance with the relevant international standards.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. (A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.)

We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. Using cookies means that you may not have to enter your login details every time you visit secure parts of the website.

You can adjust the settings on your computer to decline any cookies if you wish.  This can be done by activating the reject cookies setting on your computer.

Your rights in respect of our processing your personal data:

  • To request a copy of the personal data we hold
  • To rectify your personal data that is incorrect 
  • To request we erase your personal data
  • To object to or restrict our processing of your personal data
  • To request your personal data be transferred by automated means to another system

To exercise any of these rights, please contact us using the details below.  You also have the right to make a complaint about our processing of your personal data to the Information Commissioner’s Office.

The Fluent Self CIC, Hawthorn Cottage, Lower Tregongeeves, Polgooth, St Austell, Cornwall, PL26 7AY    Email – info@functionalfluency.com

ICO Registration

The Fluent Self CIC is registered with the Information Commissioner’s Office - A8199865.

April 2018